Can I use more than one coupon code?
Only one coupon code is valid per order. Free shipping is never automatically applied. Unfortunately we cannot retroactively apply coupons to your order, nor can we apply them to orders made before the discount was offered.
Where do I enter the coupon code?
The coupon code box is located under the grand total at checkout. We have found that some internet browsers do not display our coupon code box. If this is the case, please try using another browser. Please remember that we cannot retroactively apply coupon codes for you.
I entered a coupon code and it didn't apply, why not?
There are several reasons why a coupon code may not apply. Possible reasons are: it is a one time use code that has already been used, the code has expired, there is a minimum purchase amount required that has not been met, or the code entered is not valid on purchases shipped outside of the U.S. Please note: shipping discount codes can only be applied to U.S. orders. If you are trying to enter a code that does not apply and does not fall under one of these exceptions, please contact us via www.silara.net/contact for assistance.
What is the advantage if I register my account?
You will receive an up-to-date order status, you can manage your returns and your address book.
Is there a disadvantage to ordering as a guest?
In addition to being unable to see the status of your order, you may not receive emails, you will not be able to manage your returns through your account.
Why is my credit card charged before my items ship?
Currently we do not have the capability of waiting to charge credit cards until time of shipment. We are looking into the technical requirements necessary to make this available in the future.
Can I send part of my order to a different address?
We only ship to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you want your items shipped to various locations.
Can I have a Gift Certificate shipped rather than emailed?
We can only send gift certificates electronically. If you'd like to have the Gift Certificate emailed to you instead of the recipient, simply enter your email address as the recipient email address. Please note: To assure that your gift certificate is processed correctly, we recommend that you create an account before purchasing it, and that you order the gift certificate as a single item in a separate purchase from any other items you wish to purchase.
Why does my invoice show my item is more expensive than it shows on the website?
By law, we are required to charge tax in our home state of Texas. Your item totals reflect the unit price plus tax.
May I request expedited shipping?
At this time we do not offer expedited shipping. We ship USPS First Class to all locations.
Wait, I ordered the wrong color/quantity/product!
Due to processing time and inventory counts, we cannot honor change requests to orders after purchase. Please make sure to carefully review your order before submitting it.
How do I cancel my order that has not yet shipped?
It is our goal to ship your order as quickly as possible, therefore it is possible that we won’t see a cancellation request until after an order ships. You may send a cancellation request to www.silara.net/contact, however, we cannot guarantee we can honor the request. Should your order ship before the request is honored, we will process as a return.
Do you gift wrap?
We do not gift wrap, but our items come beautifully packaged.
What if I did not receive my package and tracking shows as delivered?
You will need to contact USPS for assistance. You may go online to the USPS website-enter your tracking number, select Customer Service FAQ, and complete the online request for the delayed mail report. Silara Jewels is not responsible for mail that is lost by the Post Office. Thank you for your understanding with this policy. Please read the item description, high value items shipping charges includes signature confirmation and insurance.
My item is damaged, what do I do?
Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. For this reason it is important to open and inspect your items as soon as you receive them. Please notify us at silara.net/contact within 14 business days of receiving your package if there is anything wrong with your item or your order. We cannot honor changes outside of our time frames stated within our policies.
Do you have a phone number?
While we do have future plans to add a phone number to our website, for the time being, the best way to get in touch with us is through our contact page at www.silara.net/contact. Thank you for your understanding with this.